Loyalty Solution for Retail - O2O industry

The rise of “know your customers wherever they are” is today’s retail challenge to offer a seamless omnichannel loyalty program. Let’s start building a holistic customer profile to provide a privilege loyalty treatments and engagements that would lift your customer lifetime values (CLV).

Challenges in the Retail - O2O industry

The difficulty of identifying customers in-store

Turning guest shoppers into contactable customers is only possible if you have a means of identifying them when they arrive in your stores.

The gap between online and in-store engagements & treatments

Lack of single source of truth on your customer profile cause breaks to provide the same high-quality treatment no matter whether they shop online or in store.

The dire need to increase footfall

Now more than ever, retailers need to have a superior in-store experience that entices customers to come back and ignore the competition.

Let's find the best loyalty program structure for you!

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Our solution tailored for your Retail - O2O business

Holistic customer journey

Create a holistic customer journey, where shoppers can be easily identified and seamlessly rewarded.

Integrations a set of wide range of technologies

POS integration

Connect your online and in-store channels by seamlessly integrating a POS device that scans mobile passes and QR codes.

POS integration

Mobile app integration

Our loyalty program fits nicely into your app, offering mobile-specific features that incentivize frequent app usage.

Mobile App integration

In-store gamification

Add exciting new touchpoints to your store by organizing in-store treasure hunts or prize draws where customers compete for a reward.

In-store gamification

Store-level offer management

Set up store, country, or even holiday-specific reward campaigns with ease using ezLoyalty’s offer
management module.

Store-level offer management

Omnichanel marketing automation

Keep customers engagements with regular basic by pushing personalized conversation at the right time on the right channels

Omnichannel Marketing automation based on real-time activities

Co-branded loyalty programs

Run co-branded social media contests, introduce a multi-brand referral system and encourage user reviews.

Gamification program

Multitenancy loyalty program

Easy to create separated loyalty programs schemes for different business tenants

Easy to launch and manage coalition loyalty programs

Easy to configure different currencies, timezone, and segments

Multitenancy loyalty program

Our solution tailored for your Retail - O2O business

Holistic customer journey

Create a holistic customer journey, where shoppers can be easily identified and seamlessly rewarded.

Integrations a set of wide range of technologies

Error

POS integration

Connect your online and in-store channels by seamlessly integrating a POS device that scans mobile passes and QR codes.

POS integration

Error

Mobile app integration

Our loyalty program fits nicely into your app, offering mobile-specific features that incentivize frequent app usage.

Mobile App integration

Error

In-store gamification

Add exciting new touchpoints to your store by organizing in-store treasure hunts or prize draws where customers compete for a reward.

In-store gamification

Error

Store-level offer management

Set up store, country, or even holiday-specific reward campaigns with ease using ezLoyalty’s offer
management module.

Store-level offer management

Error

Omnichanel marketing automation

Keep customers engagements with regular basic by pushing personalized conversation at the right time on the right channels

Omnichannel Marketing automation based on real-time activities

Error

Co-branded loyalty programs

Run co-branded social media contests, introduce a multi-brand referral system and encourage user reviews.

Gamification program

Error

Multitenancy loyalty program

Easy to create separated loyalty programs schemes for different business tenants

Easy to launch and manage coalition loyalty programs

Easy to configure different currencies, timezone, and segments

Multitenancy loyalty program

Error

3 steps to bring your loyalty solutions "go live"

A lean process from design to implement and manage that is economical for your business

1. Design a loyalty program

With expert consulting, mechanics, and UI/UX design that can reflect your brand’s values. Let ezloyalty create your customer-will-love loyalty program from start to finish!

2. Implement the platform

Integrate with your existing solutions – Build additional custom program functionalities that will fit your business (Enterprise model) or go live in just 8 weeks (SaaS model).

3. Manage your program

Have our loyalty professionals optimize your day-to-day marketing operations – we’ll show you how to push the technology to the max, so you can improve your program’s performance and maximize ROI.

Discover more of the possibilities for your industry-tailored loyalty program

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